Privacy Policy
This Privacy Policy ("Policy") explains how Pascal and its affiliates ("Pascal", "we", "our", or "us") process Personal Data (defined below) of individuals who use our services, including our platform, website (pascalai.co), mobile applications, and other online services (jointly, the "Services"). This Policy also explains your rights and choices about how we use your Personal Data, including how you can access or update certain information about you.
In this Policy, "Personal Data" means any information relating to an identified or identifiable individual, such as an individual's name, address, telephone number, or email address. In certain jurisdictions, this may also be referred to as "Personal Information."
By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the Services.
1. INFORMATION WE COLLECT
1.1 Personal Information You Provide
Account Information:
When you create an account with Pascal, we collect:
- Email address (required for account creation and communication)
- Username (chosen by you for account identification)
- Password (encrypted and securely stored)
- Profile information you choose to provide
- Account preferences and settings
- Communication preferences and notification settings
Communication Data:
When you contact us through https://pascalai.co/contact or other channels:
- Email correspondence and support requests
- Feedback, suggestions, and survey responses
- Bug reports and feature requests
- Any other information you voluntarily share with us
Payment Information:
When subscription services are available:
- Billing name and address
- Payment method information (processed securely through third-party payment processors like Stripe)
- Transaction history and subscription details
- Tax identification information where legally required
- Invoice and receipt information
Content and Usage Data:
When you use our AI dubbing services:
- Videos you upload or provide URLs for processing
- Audio files and voice samples
- Language preferences and translation requests
- Custom instructions and processing parameters
- Project names and descriptions you create
1.2 Information We Collect Automatically
Usage Analytics:
We automatically collect information about how you interact with our Services:
- Pages visited and features accessed within the platform
- Time spent on different sections and overall session duration
- Click patterns, navigation paths, and user interface interactions
- Video processing requests, queue status, and completion metrics
- Service usage frequency, patterns, and feature adoption
- Performance metrics, load times, and error logs
- A/B testing data and feature usage statistics
Technical Information:
We collect technical data about your device and connection:
- Internet Protocol (IP) address and general geographic location
- Browser type, version, and configuration settings
- Operating system type, version, and device specifications
- Screen resolution, device capabilities, and hardware information
- Language preferences, timezone, and regional settings
- Referrer URLs and search terms that led you to our Services
- Network connection type and speed
Video Processing Metadata:
When you use our dubbing services:
- Original video duration, format, and technical specifications
- Audio characteristics and language detection results
- Processing time, resource usage, and quality metrics
- Target language selections and voice preferences
- Error rates, retry attempts, and processing outcomes
- Anonymized content categories and video types (for service improvement)
1.3 Information from Third Parties
Social Media and Authentication:
If you choose to connect social media accounts or use third-party authentication:
- Profile information from connected social platforms
- Authentication tokens and verification data
- Public profile information you've authorized us to access
Payment Processors:
From payment service providers like Stripe:
- Payment processing status and transaction confirmations
- Fraud prevention and risk assessment data
- Subscription status and billing cycle information
Analytics and Service Providers:
From third-party analytics and service providers:
- Aggregated usage statistics and performance metrics
- Security and fraud detection information
- Customer support and communication platform data
2. HOW WE USE YOUR INFORMATION
2.1 Primary Service Purposes
Service Provision:
We use your Personal Data to:
- Provide, operate, and maintain our AI dubbing and video translation services
- Process videos and generate dubbed content according to your specifications
- Manage your account, authentication, and service access
- Deliver processed content and notify you of completion
- Provide customer support and respond to your inquiries
- Ensure service reliability, performance, and security
Service Improvement:
We use your information to:
- Analyze usage patterns to improve our Services and user experience
- Develop new features, functionality, and service offerings
- Optimize our AI models and processing algorithms
- Conduct research and development for service enhancement
- Perform quality assurance and testing of new features
- Generate anonymized analytics for business intelligence
2.2 Communication and Marketing
Transactional Communications:
We may send you:
- Account-related notifications and service updates
- Processing status updates and completion notifications
- Billing statements, payment confirmations, and subscription changes
- Security alerts and important policy updates
- Customer support responses and technical assistance
Marketing Communications:
With your consent where required:
- Product updates and new feature announcements
- Educational content about AI dubbing and video translation
- Industry insights, tips, and best practices
- Promotional offers and subscription discounts
- Newsletter content and community updates
2.3 Legal and Business Purposes
Legal Compliance:
We may use your information to:
- Comply with applicable laws, regulations, and legal processes
- Respond to lawful requests from public authorities
- Enforce our Terms of Service and other agreements
- Protect our rights, property, and safety, and that of our users
- Investigate and prevent fraud, abuse, and security incidents
Business Operations:
We may use your information for:
- Internal business analysis and reporting
- Financial planning and subscription management
- Merger, acquisition, or sale of business assets
- Insurance claims and risk assessment
- Professional services and legal advice
3. HOW WE SHARE YOUR INFORMATION
3.1 Service Providers and Partners
Third-Party Service Providers: We may share your Personal Data with trusted service providers who assist us in operating our Services:
- Infrastructure and Hosting: Cloud computing providers, content delivery networks, and hosting services that help us deliver our Services reliably and securely.
- Payment Processing: Payment processors like Stripe who handle subscription billing, payment processing, and fraud prevention on our behalf.
- Analytics and Performance: Analytics providers who help us understand how our Services are used and perform, always with appropriate data protection measures.
- Customer Support: Support platforms and tools that help us provide timely and effective customer service.
- Security Services: Security providers who help us protect against fraud, abuse, and security threats.
All service providers are contractually bound to protect your Personal Data and use it only for the specified purposes.
3.2 Business Transfers
In the event of a merger, acquisition, financing, sale of assets, or similar business transaction, your Personal Data may be transferred to the acquiring entity. We will provide notice of such transfer and any choices you may have regarding your Personal Data.
3.3 Legal Requirements
We may disclose your Personal Data when we believe in good faith that disclosure is necessary to:
- Comply with applicable law, regulation, legal process, or governmental request
- Enforce our Terms of Service or other agreements
- Protect the rights, property, or safety of Pascal, our users, or others
- Investigate potential violations of our policies or illegal activities
- Respond to claims that content violates third-party rights
3.4 Consent-Based Sharing
We may share your Personal Data with your explicit consent for specific purposes not covered in this Policy. You can withdraw such consent at any time through your account settings or by contacting us.
3.5 Anonymized and Aggregated Data
We may share anonymized, aggregated, or de-identified information that cannot reasonably be used to identify you, including:
- Usage statistics and service performance metrics
- Industry trends and market research data
- Academic research and development insights
4. DATA RETENTION
4.1 General Retention Principles
We retain your Personal Data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
- Account Data: We retain your account information for as long as your account remains active or as needed to provide you Services. If you delete your account, we will delete or anonymize your Personal Data within a reasonable timeframe, typically within 30 days.
- Content Data: Videos you upload for processing are typically deleted from our systems immediately after processing is complete and the dubbed content is delivered to you. We do not store your original content beyond what is necessary for processing.
- Usage Data: We may retain anonymized usage analytics and performance metrics for longer periods to improve our Services and conduct research.
- Legal Compliance: We may retain certain information for longer periods when required by law, regulation, or legal process, or to resolve disputes and enforce our agreements.
4.2 Specific Retention Periods
- Transaction Records: Payment and billing information is retained for up to 7 years for tax and accounting purposes.
- Support Communications: Customer support correspondence is typically retained for 2 years to provide consistent service.
- Security Logs: Technical and security logs are retained for up to 1 year for security and fraud prevention purposes.
5. YOUR RIGHTS AND CHOICES
5.1 Access and Portability
You have the right to:
- Access the Personal Data we hold about you
- Receive a copy of your Personal Data in a portable format
- Request information about how your data is processed
To exercise these rights, contact us at https://pascalai.co/contact with your request.
5.2 Correction and Updates
You can:
- Update your account information through your profile settings
- Request correction of inaccurate or incomplete Personal Data
- Modify your communication preferences at any time
5.3 Deletion and Erasure
You can:
- Delete your account through your account settings
- Request deletion of specific Personal Data we hold about you
- Withdraw consent for data processing where consent is the legal basis
Please note that some information may be retained as required by law or for legitimate business purposes.
5.4 Communication Preferences
You can control communications from us by:
- Updating your notification preferences in your account settings
- Unsubscribing from marketing emails using the unsubscribe link
- Contacting us directly to opt out of specific communications
5.5 Regional Rights
Depending on your location, you may have additional rights under applicable data protection laws:
- European Economic Area: Under GDPR, you may have rights to object to processing, restrict processing, and file complaints with supervisory authorities.
- California: Under CCPA/CPRA, you may have rights to know what personal information is collected, delete personal information, and opt-out of sale of personal information.
- Other Jurisdictions: Additional rights may apply based on your local privacy laws.
6. INTERNATIONAL DATA TRANSFERS
Pascal operates globally, and your Personal Data may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country.
When we transfer Personal Data internationally, we implement appropriate safeguards to protect your information, including:
- Standard Contractual Clauses approved by relevant authorities
- Adequacy decisions by applicable data protection authorities
- Other lawful transfer mechanisms as available
By using our Services, you acknowledge and consent to the international transfer of your Personal Data as described in this Policy.
7. SECURITY
7.1 Security Measures
We implement appropriate technical and organizational security measures to protect your Personal Data against unauthorized access, alteration, disclosure, or destruction. These measures include:
Technical Safeguards:
- Encryption of data in transit and at rest
- Secure authentication and access controls
- Regular security monitoring and threat detection
- Secure software development practices
- Regular security testing and vulnerability assessments
Organizational Safeguards:
- Employee training on data protection and security
- Access controls and need-to-know principles
- Incident response procedures
- Regular security policy reviews and updates
- Vendor security assessments and contractual protections
7.2 Data Breach Response
In the event of a data breach that poses a risk to your rights and freedoms, we will:
- Notify relevant authorities within required timeframes
- Inform affected users without undue delay
- Take immediate steps to contain and remedy the breach
- Conduct thorough investigations to prevent future incidents
7.3 Your Role in Security
You can help protect your Personal Data by:
- Using strong, unique passwords for your account
- Keeping your login credentials confidential
- Logging out of your account when using shared devices
- Promptly reporting any suspicious activity to us
8. COOKIES AND TRACKING TECHNOLOGIES
8.1 Types of Cookies We Use
We use cookies and similar tracking technologies to enhance your experience with our Services:
- Essential Cookies: Required for the Services to function properly, including authentication, security, and basic functionality.
- Analytics Cookies: Help us understand how you use our Services to improve performance and user experience.
- Preference Cookies: Remember your settings and preferences to personalize your experience.
- Marketing Cookies: Used to deliver relevant advertising and measure the effectiveness of marketing campaigns (with your consent where required).
8.2 Managing Cookie Preferences
You can control cookie preferences through:
- Your browser settings to accept, reject, or delete cookies
- Our cookie preference center (where available)
- Third-party opt-out tools for advertising cookies
Please note that disabling certain cookies may limit your ability to use some features of our Services.
9. THIRD-PARTY SERVICES
9.1 Integration with External Services
Our Services may integrate with or link to third-party services, including:
- Video hosting platforms (such as YouTube for video URL processing)
- Social media platforms
- Payment processors
- Analytics providers
- Cloud storage services
9.2 Third-Party Privacy Practices
This Privacy Policy does not apply to third-party services. We encourage you to review the privacy policies of any third-party services you use in connection with our Services.
We are not responsible for the privacy practices of third parties, even when accessed through our Services.
10. CHILDREN'S PRIVACY
10.1 Age Requirements
Our Services are not intended for children under 13 years of age (or the minimum age required in your jurisdiction). We do not knowingly collect Personal Data from children under 13.
10.2 Parental Controls
If we learn that we have collected Personal Data from a child under 13 without parental consent, we will take steps to delete such information promptly.
If you believe we may have collected information from a child under 13, please contact us at https://pascalai.co/contact.
11. CHANGES TO THIS PRIVACY POLICY
11.1 Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.
11.2 Notification of Changes
We will notify you of material changes to this Privacy Policy by:
- Posting the updated Policy on our website
- Sending email notifications to registered users
- Providing in-app notifications where appropriate
11.3 Continued Use
Your continued use of our Services after changes become effective constitutes acceptance of the updated Privacy Policy.
12. CONTACT INFORMATION
12.1 Privacy Questions
If you have questions about this Privacy Policy or our privacy practices, please contact us at:
Website: https://pascalai.co/contact
12.2 Data Protection Officer
For users in the European Economic Area, we will designate a Data Protection Officer when required by law. Contact information will be provided when applicable.
12.3 Supervisory Authority
If you are located in the European Economic Area, you have the right to file a complaint with your local data protection supervisory authority if you believe our processing of your Personal Data violates applicable law.
Last Updated: August 16, 2025
This Privacy Policy is effective as of the date listed above and applies to all information collected by Pascal through the Services.